General Conditions

Legal Info:

Casanova Golf & Cultural Experiences (Casanova Golf, S.L.) is a licensed and bonded travel company which protects each of its clients by fulfilling every legal, financial and insurance obligation required under Spanish law for retail travel companies. Addressed in Paseo de la Castellana 153, Madrid 28046, Spain with fiscal number CIF: B86921913. Madrid Companies Registry, Volume 31.817, Folio 172, Sheet M-572575.  Travel agency License Number CICMA 2969

  1. Accuracy

We have taken all care to ensure published information and prices on our website ( and/or brochures are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking.

  1. Tour Inclusions and quoted tour prices

All tour costs are based upon the specified services in your customized itinerary as per the “Included” section. Tour costs generally include accommodations; private sightseeing with local, English-speaking guides, admission fees (unless otherwise specified); meals as indicated in detailed itinerary (B=breakfast, L=lunch, D=dinner); accommodation taxes and service charges; regional surface transportation, train station, government the full services of Casanova Golf S.L. before, during, and after your trip. Itemized cost breakdowns are not available. Please refer to the “Included” section of your personalized itinerary for detailed information regarding which services are included in your tour cost.

Quoted tour prices include extensive personalized planning and operational charges, and are based on current rates of exchange, tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. Prices are based on the number of travelers in your party; additions to or withdrawals from the group may alter the price for each participant.

  1. Not Included

Unless otherwise specified in your detailed itinerary, international flights, private air charters, airport departure taxes, gratuities, laundry, alcoholic beverages, excess baggage charges, visa fees for visas obtained on arrival, travel insurance, tours indicated as optional or not specified in the itinerary, items of a personal nature, and any items not specifically listed as included, are not included.

  1. Booking confirmation and payment terms

All bookings are subject to availability, it is only when confirmation has been received by you that the booking is deemed to be confirmed.  We will acknowledge receipt of your booking request by email. Booking confirmation is subject to a 35% deposit payment of the total cost of the package. Our acceptance of your deposit forms a contract between us and the party leader (first named passenger) acting on behalf of all passengers in the party.

Full payment of the package is due 8 weeks prior to arrival.

If your booking is made within 8 weeks of travel, we will require full and complete payment at the time of booking.

  1. Booking changes or cancellations


In case you have to change any of the pre-confirmed services, number of persons in your group or transfer your booking to another person, the person who originally booked the holiday must sends us written notice by email.

Cancellation costs:

  • 20€ administration-fee per person plus the costs of cancellation, if any.
  • A cancellation charge of 5% of the total cost of the tour if the withdrawal takes place between 30 days and 21 days before the date of the travel.
  • Tour cost is non-refundable within 20 days prior to arrival.
  1. If we change or cancel your holiday


It is highly unlikely that any changes will be made to your holiday and any changes that do occur are usually minor. If a major change occurs you will have the option of either i) accepting the change ii) purchasing another holiday from us or iii) cancelling your holiday


We reserve the right to cancel your holiday, but if we do you will be offered the choice of a full refund or a holiday of comparable standard.  On no account will we cancel your holiday within 8 weeks of departure other than for reasons of force majeure or in the event that payment is not received by the due date.

Cancellation Compensations:

A cancellation compensation of 5% of the total cost of the tour if the withdrawal takes place over 10 days and less than 60 days before the date of the travel; 15% between 3 days and 10 days, and 25% within 48 hours prior to departure.

No compensations will be applied for reasons of force majeure.

  1. Price changes

The price of your holiday is subject to surcharges on the following items: Governmental action, currency, aircraft, fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.
Any surcharges will be notified to you no later than 30 days prior to departure.

In exchange for this guarantee we will not make any refunds in the event of a favorable variation to currency rates.

No price changes will be applied 20 days prior to departure.

  1. Travel insurance

We recommend that, before travelling, you take out travel and medical insurance.

  1. Passports, Visas and Documentation

All passports, visas and health documentation are your responsibility.  If you are refused travel entry into a country because of documentary irregularities Casanova Golf S.L. cannot be held liable.

  1. Descriptions

The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.

  1. Alterations of Arrangements

Should events beyond our control require it, Casanova Golf S.L., reserves the right to alter or modify the itinerary without advance notice, to withdraw any tour component from your trip and/or to substitute a tour component of equal standard.

  1. Tee times

Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.

Please also be aware that some golf courses may pair you up with other golfers during peak times.

“No-shows” and non-used green fees

This will not entitle any player to a reimbursement in any of the golf courses selected. Non used green fees will not be refunded.

  1. Course Conditions

We cannot be held responsible for the actual playing conditions of the golf courses whether caused by course maintenance, or weather conditions etc.    Golf course closure due to bad weather conditions is at the discretion of the golf course.

  1. Handicap Certificates

In some cases certificates must be produced prior to play.  We recommend you take a Certificate with you to avoid any disappointment.

  1. Complaints

If you have a complaint you must discuss it at the time with the hotel, golf course, transfer company or car rental company. We are based in Spain so you could contact us and we will do our best to put things right.  We are unable to consider any complains made on your return if you have not initially made such a complaint `in resort’.

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